I have to say first of all, thank you for your site I love it! Secondly, I have to express some frustration I have with Viggle today. Last evening, I checked into the 7:00pm airing of "Fixer Upper" on HGTV with audio verification. I noticed later that I did not receive the bonus 4x points for the show. I live in Central Standard Time zone and contacted Viggle about the issue and their response was that the bonus points are only given from 8-11 pm no matter which time zone you live in. I have explained to them that is incorrect with several emails and keep getting the same response. They will not admit that they are incorrect no matter what!! I've gotten the 4x bonus from 7-10 pm in CST since the promotion started. Any one else had issues similar to this or can someone provide me with the fact that I'm not crazy! LOL
No Michelle, you are NOT CRAZY!!!!Yes, I am encountering something very similar, but a bit different. I live in Pacific Time Zone and about 2 weeks ago I noticed I was not receiving ANY of my Viggle Live points for ANYTHING!!! Strange thing is, I began playing "Income Property" V Live Eastern Time bc my cable company airs the DIY channel both time zones, and SURPRISINGLY I earned my V Live points!!! I then thought the problem was finally rectified, but when I played "Big Brother" and "Under the Dome" during Pacific time zone, I once again received ZERO points........I also contacted Viggle numerous times, starting 2 weeks ago when it began and I received no explanation of WHY nor any help in resolving issue. One rep did issue me 80% of points I had earned over a 3 day period. I have been recording my V Live points daily and hope to receive my points, but this is extremely frustrating. -------> And yes, I did uninstall and reinstall the app, but nothing......
I'm sorry that you are having issues also. I often times will use Viggle Live in another time zone other than mine if I am busy during the time it was airing. I haven't had any issues with that, fortunately. But I have to say by the sounds of things, LOTS of people are having issues and Viggle is NOT budging at all with correcting things or admitting that they may have made a mistake. Like in my case. It's sad, I really do like the app and have been grateful to be able to get an Ipad mini and almost have enough points to get another one. Not sure what is happening with Viggle but unfortunately I don't see things getting better for them, they are just going downhill. Very unfortunate!
Just my two bits here... I also contacted Viggle support because I was not able to check in live to HGTV and other shows. I listed my user name in my 1ST note to them. They then apologized for my problem and asked for my user name (that I already gave them). To make a long story short, I went back and forth with them while they pretended to not understand. They finally stopped replying to me and I am out the bonus points for all live shows tonight. I would not recommend anyone start to Viggle shows if they don't have time already invested. I would quit if I didn't have so much time invested. And I somehow suspect that when it comes time for me to redeem my points, they will be out of product or deny it for another "change" in rules.
I sent a message as well and I got a reply that literally said "thanks for letting us know" uhhhh.... yeah but can you tell me what you're going to do about it besides just screwing me out of these points? I wasn't sure if it was just me or everyone but it kept saying "sorry we don't recognize that episode!" Grrr. Glad to hear it wasn't just me and If I didn't have 1.3M points I would quit too but I keep praying they will have a reward worth getting. I just redeemed some for the bluray player, was surprised I actually received it! I expected it to get "lost in the mail" so sad that there's so many problems and things just keeping getting worse not better....
I was not able to check into HGTV at all last night getting the same message about it not being able to recognize the show or something like that. I contacted them about my issues and missing out on the points and this is what I received back:Thank you for letting us know you experienced this issue.From time to time, you may experience difficulty checking in due to a high volume of Viggle activity.Please continue to try to check in. It may also be helpful to restart your app periodically to refresh your connection to our server.I am sorry you encountered a problem with Viggle freezing.Thank you for letting us know about the issue.We’ll pass this along to our engineering team.I really am tired of the "canned" messages and not actually receiving a personalized message. I replyed to them and told them that and again, expected a credit of the points. Doubt it will happen. I too have a lot of time invested or I would quit also. UGH! I have been able to get a mini Ipad and am very grateful for that, especially since this is a free app but most developers want their app to improve and become more successful, I feel that this app has either fallen in the wrong hands or gotten to big too fast. So unfortunate!!
I wish Viggle had some solid competition, or customers/ad partners that paid closer attention. Right now, there's hardly any motivation for them to fix bugs and NOT screw their users out of points. Really, just no fire at all under Viggle's butt.